Complaints continue after Verizon changes to Frontier
TAMPA (FOX 13) - Complaints from local customers without cable, internet and phone service continue to roll in after Frontier Communications took over Verizon’s services in the Tampa Bay Area Friday.
Frontier blames the troubles on a technical issue with the changeover and says most problems have been resolved.
FOX 13 has still received some calls from customers going on day three, cut off from cable, internet and phone. For an elderly couple with health issues like Daniel and Karin Miller, being disconnected can be dangerous. They also blame Verizon for not giving enough notice.
“It seems like we have been taken advantage of,” said Daniel Miller. “My last bill to Verizon was $220.23 and I think they should owe the respect to their customers beyond taking their money."
Later on Sunday, the Millers informed FOX 13 they got their service back.
Frontier spokesman Bob Elek released a statement on Sunday:
“We are aware of some service issues in the area and we are working to address these customers' service issues. We need to look at each issue we encounter to determine if it is related to the transition or if it is a normal customer service issue. To that end, I'm happy to escalate each customer issue you hear about to determine root cause…and whatever that root cause is, share that with you (or anyone else)."