Southwest passengers face continued delays

- The misery continues for many Southwest passengers after Wednesday's computer glitch caused thousands of delays and cancelations across the country.

Southwest says it's fixed the problem but with an extensive backlog of flights and crews that need rest, delayed and cancelled flights continue to plague passengers four days after the initial disruption.

Six Southwest flights were cancelled Saturday morning at Tampa International Airport, stranding hundreds of passengers and forcing many to scrap their weekend plans.

Davlyn Edgett and her husband were on their way to a wedding in Colorado. After her Saturday morning flight was cancelled, booking agents told her the soonest they could get her to Denver was Sunday night at 11:40 p.m.

"The gentleman at Southwest was very nice, and there are just certain things that you can't fix and that you don't plan for," said Edgett. "I'm lucky I get to spend an extra day on vacation with my husband and we'll make the best of it. I'm just sad that there are irreplaceable things that can't be changed."

Southwest is offering refunds and travel vouchers to affected passengers. The airline is also strongly encouraging customers to book online as passengers have reported near two hour wait times for the Southwest Airlines customer service line.
 

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