BARTOW (FOX 13) - The owner of an SUV that had a plane crash into it last week said Monday she's having trouble getting any answers from investigators.
Ciara Carter and her boyfriend, Creedenee Harrell, were listening to a pastor at Good Hope Missionary Baptist Church in Bartow on June 11 when they heard a boom.
"When I go outside, I see the plane on top of her car and her car is upside down with the wheels are up in the air," Harrell said.
The pilot, identified by Polk County deputies as Robert Silva, 61, had just veered his crashing plane away from the packed church and into Carter's vehicle.
Silva was hurt but survived.
"That's the big picture that he missed the church with 300 people it," Harrell said. "It could have been catastrophic to have that many people in the church and the plane hit the church."
"He saved a lot of people's lives that day," Carter added.
Carter realizes that is most important, but is frustrated the days that have followed have been far from easy for her.
She told FOX 13 she's struggled to get any answers about liability from investigators with the FAA. Her insurance company has had trouble figuring out how to proceed because this situation is so unique.
"I can't get any information to go ahead and get my problem situated," she said. "Now that I'm going through the whole process, it's getting stressful and I didn't think it would be like this."
The FAA didn't immediately respond to FOX 13's requests for information.
An expert with AAA said Carter did the right thing by contacting the insurer, who will have to determine who pays for her damages.
In the mean time, Carter just needs a new car to get to work and is fortunate her boyfriend works at a dealership in Winter Haven and is helping get a good deal on a new one.
"Nobody has reached out to her or called her to say, 'hey, how are you dealing with this? Are you okay?'" Harrell said.
Carter said, despite how difficult this situation has been, she remains focused on what's important: no one was killed.
"It's frustrating because of what I'm dealing with, but I would rather have it been my car than the church," she said. "I just feel like Gd worked a miracle that day."