United Airlines requiring employees to attend compassion training

- A major airline carrier has not been receiving high marks in customer service in recent years, but is hoping a new program will help change that.

United Airlines is rolling out its “Core4” program, which puts employees through a four-hour training session on compassion. The goal is to teach workers to be efficient, make sure operations are safe, and do it all with a smile.  

United is working to salvage its public image after last year’s public relations disaster when one of its passengers, David Dao, was dragged off a flight to make room for a crew member.

About 30,000 workers will be required to take the course which will have them in role-playing exercises to try to solve customer service issues. 
 

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