The 'right way' to complain while dining out at restaurants

TAMPA, Fla. (FOX 13) - There are no shortage of complaints in the restaurant business. But is there a "right way" to complain?

Aimee Helms is the managing partner at Metro Diner in Tampa, which has a 4 and 1/2 star rating on Yelp. She's seen it all during 23 years in the industry and says there is a good way to complain.

First, never settle when it comes to the "big three": time standards, temperature standards and correct preparation.

"Nothing is small, everything matters. If it’s not right, it’s not right," she says. 

Next, don't be afraid to speak up -- the sooner the better.

"If you wait until the end, it’s harder to fix it at that point because we would want to replace the meal or try to make it right," Helms advises. 

She also says you shouldn't stay silent in a restaurant only to then blast them online.

"We want the guest to leave a raving fan  -- and if they don't, we want to know about it," she says.

If something's not right, don't hesitate to offer your own resolution.

"If you have something that's going to be better than what I propose, absolutely. Make sure we get it right," Helms says. 

What about the old adage that claims "the customer is always right"?

"It is absolutely true, until there is disrespect," she says. "Whatever they have to say, we want to hear it if they are frustrated. But definitely, politeness is appreciated."

It's food for thought to ensure your evening out stays on track, even when things don't go according to plan.