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Raising awareness on '211 Day'
A special date for workers who help us get through tough times. FOX 13's Matthew McClellan previews "211 Day" and all that the group does.
TAMPA - February 11 marks "211 Day," a national effort held each year to spotlight a three-digit number that connects people to help in their community.
The Crisis Center of Tampa Bay says the day takes its mission beyond simply raising awareness. It’s also about clearing up a common misconception.
In a new message published ahead of 211 Day, the organization said many people assume its services are only for major emergencies or severe situations. In reality, most calls to its Gateway Contact Center involve everyday challenges.
People call about rent. Mental health questions. Caring for family members. Transportation problems. Food assistance.
"Every call matters and every need is valid," staff wrote.
By the numbers:
According to the most recent available data, intervention specialists answered 111,809 calls in 2024 alone. Of those, 51,800 involved suicide or crisis situations. Another 60,009 were requests for information and referrals.
The center connects callers to more than 3,000 community resources across the region.
Leaders say 211 Day is also an invitation to local organizations. The Crisis Center maintains a large resource database and wants more community partners to join the network. This extends even to those that do not consider themselves "crisis" providers.
When organizations are listed in the database, specialists can connect callers to rent relief, counseling, transportation services and other forms of support.
MORE: Go behind the scenes of the Crisis Center of Tampa Bay
What you can do:
The hotline operates 24 hours a day, 365 days a year. Calls are free and confidential.
Anyone in Hillsborough County can dial 211 for help. In an emergency, call 911. For the Suicide & Crisis Lifeline, dial 988.
The Source: Information in this story comes from a Feb. 10, 2026, update published on the Crisis Center of Tampa Bay’s website and the organization’s latest impact report.